No, every payment is executed through bank transactions in USD. You can change the currency view in the bottom right corner of any screen. This is for your reference only. At checkout, your total will be displayed in USD.
You can apply the discount code when checking out. Just enter the code in the Discount field. If the code doesn't work, and you don't get a message that the deal has expired, please contact Customer Service for help.
Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling out a form in the self-help section.
Due to our short processing time, we can only accept cancellation requests within 60 minutes of placing your order with us. Contact us as soon as possible by filling out a form in the self-help section.
Always be sure to double-check your information before placing an order.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible). Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.
We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.
We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.
Please note that limitations of our ordering platform make direct product exchanges impossible. Additionally, we're not entitled to send out products on our own initiative.
You have the right to return or exchange any product within 7 days of receipt, with the following exceptions:
Damaged (NOT defective) items
Items that have been altered
Items not in their original packaging
Items described on this list of exceptions won't be accepted for return or exchange.
The return window expires 7 business days after final delivery. Please don't request returns, exchanges, or refunds after 7 days, as we can't grant them.
If your return is approved, we'll refund the price of the item(s) to the same method you used to pay for your original order.
In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.
Note that we focus on email communications for all business related to orders. Please don't request returns or refunds via Facebook, Instagram, or other social media.
You have 7 business days after the receipt of your order to request a return. No refund requests will be accepted after 7 days for any reason.
If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.
Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.
When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.
Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don't pay return shipping fees.
We aren't responsible for returns that are lost or stolen while in transit.
We'll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account.
If you receive a defective item, you have a right to receive a replacement product, depending on the item's availability. If the item is no longer available, you'll receive a full refund for that item.
Yes, you can exchange items within 7 business days of receiving them. Please go to our self-help section. Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we'll process your exchange.
In this case, please contact Customer Service through our self-help section. Because we work with suppliers all over the world, some items may have a different return address. Please indicate which items you wish to return, and we'll get back to you with an answer.
We work with international shipping companies that offer free shipping as stated in our shipping policy. We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.
Our company's primary goal is the satisfaction of our customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.
You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.
In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers' responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.
This charge will be deducted from the total amount of your purchase.
All our operations are working normally. Please note, we have no control over the destination countries carriers. In some cases, delivery by the last mile carrier might not be possible due to the situation, in these cases the customer is responsible from picking up the package.